Your privacy matters to us.

1. Who we are

Elegance Beauty is a beauty and aesthetics business providing treatments, consultations, appointments, customer support, and online purchasing through our website and related services.

If you have questions about this Privacy Policy or how your data is handled, you can contact us using the details at the end of this page.

2. Information we may collect

Depending on how you use our website and services, we may collect:

• Your name, phone number, email address, and postal address.
• Appointment, booking, treatment, or order-related details.
• Messages, enquiries, uploaded attachments, and contact form submissions.
• Payment and transaction-related information, excluding full card details where payments are processed by secure third-party providers.
• Website usage data such as browser type, device information, IP address, and pages visited.
• Communication preferences, including email, SMS, or WhatsApp reminder consent where applicable.

3. How we use your information

We may use your personal information to:

• Respond to enquiries and provide customer support.
• Process appointments, bookings, consultations, orders, and payments.
• Send confirmations, reminders, receipts, and service-related communications.
• Deliver gift vouchers, online purchases, and treatment-related services.
• Improve our website, services, and customer experience.
• Meet legal, regulatory, tax, accounting, and fraud-prevention obligations.
• Send marketing updates where you have consented or where otherwise permitted by law.

4. Sharing your information

We do not sell your personal information. We may share information with trusted service providers where necessary to operate our business and website, including:

• Payment processors and checkout providers.
• Email, SMS, reminder, hosting, or website technology providers.
• Booking, commerce, CRM, and support platforms used to deliver our services.
• Professional advisers, regulators, law enforcement, or authorities where legally required.

We take reasonable steps to ensure third parties only use your information as needed and in accordance with applicable data protection requirements.

5. Data storage and security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While we take data security seriously, no website, email system, or internet transmission can be guaranteed completely secure. You share information with us at your own risk to the extent permitted by law.

6. Payment information

Payments made through our website may be processed by third-party payment providers. We do not intentionally store full payment card details on our own systems unless explicitly stated as part of a secure and compliant process.

Please review the privacy policies of any payment provider used during checkout for more information on how they process your payment information.

7. Marketing communications

Where permitted, we may send you updates, promotions, appointment reminders, or service information by email, SMS, WhatsApp, or similar channels.

You can opt out of marketing communications at any time by using the unsubscribe method provided in the message or by contacting us directly.

8. Cookies and website analytics

Our website may use cookies, similar technologies, and analytics tools to improve performance, understand website usage, remember preferences, and support core site functionality.

You can usually manage cookies through your browser settings. Disabling certain cookies may affect how parts of the site function.

9. Your rights

Depending on applicable law, you may have rights relating to your personal information, including the right to request access, correction, deletion, restriction, objection, or portability.

To make a privacy-related request, please contact us using the details below. We may need to verify your identity before responding.

10. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business records, resolve disputes, and comply with legal obligations.

11. Third-party links

Our website may include links to third-party websites, tools, or services. We are not responsible for the privacy practices, content, or security of those third-party services.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.